Privacy Policy

What We Mean by Personal Information

For purposes of this Privacy Policy, “Personal Information” means any information from or about a person that either identifies that person directly or that makes that person identifiable when it is combined with other information from or about that person from any source.

Information We Collect

Information You Provide To Us

When you use the Services or otherwise communicate with us, we collect information that you provide to us directly. For example, we collect information in the following circumstances: you (i) visit the Site, (ii) register for the Services or create an account or profile or accept the creation of an account or profile on your behalf (an “Account”), (iii) access the Services through third party services, (iv) subscribe to newsletters; (v) purchase a product or service on the Site; (vi) request technical support; or (vii) contact us via the Site or when you otherwise communicate with us. You can choose not to provide information that is requested of you by us; however, this may limit your ability to use or access the Services.

The information you provide to us directly may include, without limitation, the following information that may, alone or in combination with other data, constitute Personal Information:

• Information you provide in connection with creating and maintaining an Account, including your full name, email address and account security and authentication information;
• Information you provide in connection with completing a transaction or purchase using the Services (including through Stripe), including your name, e-mail, address, transaction information, and limited non-PCI payment-related information;
• Information you provide via email, through the “Contact” section on the Site or by using the contact details listed on various parts of the Site, including your name, company name, e-mail, inquiry, and any other information you decide to provide;
• Information you provide in order to subscribe to our newsletters and updates, including your email address, and any preferences you choose to share; and
• Information made available to us when you access the Services through Google or another third-party log-in provider, subject to that provider’s permissions and settings.

Information Provided Through Target Systems

If you choose to configure the Services to interact with third-party systems, applications, websites, user interfaces, or environments that are not owned or controlled by Nen (each, a “Target System”), the Services may access, receive, process, and store information made available through such Target Systems in accordance with your instructions and configurations. This information may include data uploaded to or made available through the Services by or on behalf of a business customer (“Customer Data”), as well as data derived from Customer Data in the course of providing the Services.

Protected Health Information

The Services, including any Free Services, are not intended for processing “Protected Health Information” (“PHI”) or other regulated sensitive data unless Nen and the applicable Customer have entered into a Business Associate Agreement (“BAA”) governing such use. If you have not entered into a BAA with Nen, you must not upload, transmit, or otherwise provide PHI to the Services, including through any Target System.

Automatically Collected Information

Most of the data we collect in and through the Site and the Services is technical in nature and is collected and processed automatically through cookies and similar software-based technologies. Alone or in combination with other data, such automatically collected data may constitute Personal Information. The data we may collect by automated means may include, without limitation:

• Device data: including, but not limited to, browser type, operating system, and similar device or system information.
• Usage data: including, but not limited to, pages visited, time spent on pages, features used, and similar activity on the Site.
• Network and internet information: including, but not limited to, Internet Protocol address, and related network information.
• Information we collect on the use of the Site via cookies: please see the “How We Use Cookies and Other Technologies” section below for more information.

Google Analytics is an element of the Site. By using cookies, Google Analytics collects and processes information about use of the Site, such as time of visit, pages visited, time spent on each page, device and browser information, and related usage data. You can opt out of Google Analytics by using the Google Analytics opt-out browser add-on made by Google, available at: https://tools.google.com/dlpage/gaoptout

Information You Share on Third Party Websites or through Social Media Services

The Services may include links to third party websites and social media services where you may be able to post comments, reviews or other information. Your use of these third party websites and social media services may result in the collection or sharing of information about you by these third party websites and social media services. We encourage you to review the privacy policies and settings on the third party websites and social media services with which you interact to make sure you understand the information that may be collected, used, and shared by those third party websites and social media services.

How We Use Cookies and Other Technologies

Some of the features on the Site and the Services require the use of cookies—small text files that are stored on your device’s hard drive. We use cookies to measure which pages are being accessed, and which features are most frequently used. This enables us to continuously improve the Site to meet the needs of our visitors.

We and our service providers may also use “pixel tags,” “web beacons,” “clear GIFs,” or similar means in connection with the Services and HTML-formatted email messages to, among other things, track the actions of users, to determine the success of marketing campaigns and to compile aggregate statistics about Site usage and response rates.

Use of Collected Information

We use the information you provide to us for the following purposes: (i) to further our legitimate interests in providing the Services, including without limitation to collect and remit payment for paid features, (ii) to administer your use of the Services and any Accounts you may have with us, (iii) to provide you with service announcements or inform you of new releases and features, (iv) to provide you with further information and offers from us that we believe you may find useful or interesting, such as newsletters, marketing or promotional materials, (v) to perform tasks on behalf of and according to instructions of a third party, such as payment processors and third party-service providers, (vi) to enforce our Terms of Service, (vii) to comply with a legal requirement or process, including, but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures; (viii) to further our legitimate interest in protecting our rights, property, or safety and the rights, property and safety of the Services, our users or the public, and (ix) to contact you to obtain feedback from you regarding the Site and the Services.

In addition to the purposes described above, we use the information collected automatically to (i) monitor and analyze the use of the Services and for the technical administration of the Site, (ii) improve the Site and the Services, (iii) generate and derive aggregate or de-identified data and information concerning the interests, characteristics and website use behavior of our users, and (iv) verify that users of the Services meet the criteria required to process their requests.

In addition, we may collect and analyze telemetry, logs, and usage analytics relating to the provision, use, and performance of the Services (including Free Services) for development, diagnostic, corrective, security, and improvement purposes, and may disclose such information only in aggregate or other de-identified form.

Third Parties We Share Personal Information With

We may disclose Personal Information you provide to us or that we collect automatically on the Site and in and through the Services with the following categories of third parties:

• Service providers, such as payment processors, web hosting and data storage service providers, analytics providers, and other vendors helping us deliver and develop the Services (e.g. Stripe, AWS, and Google Analytics);
• Target systems and third-party integrations: If you choose to connect the Services to a Target System or other third-party integration, we may share information, including Customer Data, with that Target System or integration provider as necessary to provide the Services and to carry out your instructions and configurations.
• Public authorities, such as law enforcement, if we are legally required to do so or if we need to protect our rights or the rights of third parties; and
• A subsequent owner, co-owner or operator of the Site and/or the Services and their advisors in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our stock and/or assets, or in connection with bankruptcy proceedings, or other corporate reorganization, in accordance with this Privacy Policy.

Links to Other Websites

We frequently make content or services from other websites available to you from links located on the Site. This Privacy Policy applies only to the Site and the Services. We do not exercise control over third party services or other websites that provide information, or links from within the Site or the Services. Your interactions with these third party services are governed by the privacy policy of the company providing them. We encourage you to read the privacy policies and other terms of such third parties before using their services.

Security

We understand the importance of privacy and security of Personal Information to our users and have made them a priority. Nen uses a variety of industry-standard security technologies and procedures to help protect Personal Information about you from unauthorized access, use, or disclosure, including encryption of data in storage and in transit and secure storage and backups on AWS, and trains Nen employees on privacy and security issues according to HIPAA and SOC2 standards. However, we cannot guarantee that unauthorized third parties will never be able to overcome those measures or use your Personal Information for improper purposes, and we do not promise that Personal Information about you or private communications will be protected from unauthorized disclosure or use.

Do Not Track Signals and Similar Mechanisms

Some web browsers transmit “do-not-track” signals to websites. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.

Managing Your Privacy

We keep your data on your behalf and for your benefit. You can correct or terminate and delete your Account information by following the instructions on the Services or by e-mail at support@getnen.ai, which you may also access for further assistance and questions regarding the Privacy Policy or for a copy of your Account data. If you cancel your Account or request us to delete your information, Nen will limit its access to Personal Information to perform what is requested by you and will delete information accessible to Nen within thirty days.

California Residents

California Civil Code Section 1798.83 requires certain businesses that share customer Personal Information with third parties for the third parties’ direct marketing purposes to respond to requests from California customers asking about the businesses’ practices related to such information-sharing. We currently do not share or disclose your Personal Information to third parties for the third parties’ direct marketing purposes. If we change our practices in the future, we will implement an opt-out policy as required under California laws.

Furthermore, subject to certain exemptions, California residents have the following rights with respect to Personal Information we may have collected about them:

Requests to Know

You have the right to request that we disclose:

• The categories of Personal Information we have collected about you;
• The categories of Personal Information about you we have sold or disclosed for a business purpose;
• The categories of sources from which we have collected Personal Information about you;
• The business or commercial purposes for selling or collecting Personal Information about you;
• The categories of Personal Information sold or shared, if any, about you, as well as the categories of third parties to whom the Personal Information was sold, by category of Personal Information for each party to whom Personal Information was sold; and
• The specific pieces of Personal Information collected.

You may submit a request to know via email at support@getnen.ai. The delivery of our response may take place electronically or by mail. We are not required to respond to requests to know more than twice in a 12-month period.

Requests to Delete

You have the right to request that we delete any Personal Information about you that we have collected. Upon receiving a verified request to delete Personal Information, we will do so unless otherwise required or authorized by law. You may submit a request to delete Personal Information via email at support@getnen.ai.

Authorized Agents

You may designate an authorized agent to make requests on your behalf. You must provide an authorized agent written permission to submit a request on your behalf, and we may require that you verify your identity directly with us. Alternatively, an authorized agent that has been provided power of attorney pursuant to Probate Code sections 4000-4465 may submit a request on your behalf.

Methods for Submitting Consumer Requests and Our Response to Requests

You may submit a request for access and requests to delete Personal Information about you via email at support@getnen.ai.

Upon receipt of a request, we may ask you for additional information to verify your identity. Any additional information you provide will be used only to verify your identity and not for any other purpose.

We will acknowledge the receipt of your request within 10 business days of receipt. Subject to our ability to verify your identity, we will respond to your request within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. In order to protect your privacy and the security of Personal Information about you, we verify your request by matching the information you provide in your request with the information we maintain about you and, where appropriate, requesting additional information necessary to verify your identity.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

The Right to Non-Discrimination

You have the right not to be discriminated against for the exercise of your California privacy rights described above. Unless permitted by the CCPA, we will not:

• Deny you goods or services;
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
• Provide you a different level or quality of goods or services; or
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

International Transfers of Personal Information

Nen is based in the United States. As a result, Personal Information that we collect in and through the Services and on the Site may be transferred to our U.S. offices. In addition, we may work with third-party service providers in the U.S. and in other countries to support our business activities. Thus, Personal Information may be transferred to, stored on servers in, and accessed from the United States and countries other than the country in which the Personal Information was initially collected. In all such instances, we use, transfer, and disclose Personal Information solely for the purposes described in this Privacy Policy and in compliance with applicable laws.

Data Retention

We keep Personal Information related to your Account for as long as it is needed to fulfill the purposes for which it was collected, to provide our Services, to deal with possible legal claims, to comply with our business interests and/or to abide by applicable laws. Thereafter, we either delete Personal Information about you or de-identify it. Please note that even if you request the deletion of Personal Information about you, we may be required (by law or otherwise) to retain certain Personal Information and not delete it immediately. However, once those requirements are removed, we will delete Personal Information about you in accordance with your request.

Changes to the Privacy Policy

Our security and Privacy Policy are periodically reviewed and enhanced as necessary. This Privacy Policy might change as we update and expand the Services. You can tell when this Privacy Policy was last updated by reviewing the Last Updated-legend on top of this page. We will endeavor to notify you of these changes by email, but will not be liable for any failure to do so. We also encourage you to review this Privacy Policy periodically. If you do not understand any of the terms or conditions of any of our policies, you may inquire regarding the same via email at support@getnen.ai. Your continued use of the Services after any change in this Privacy Policy will constitute your acceptance of such change.

Contacting Us

If you have any concerns or questions about this Privacy Policy, please contact us at support@getnen.ai or by mail at 333 Bryant Street, Suite #380, San Francisco, CA 94107.